Moreover, when I did figure out how to get into my email, I saw that what they sent me looked slipshod and off-target, and might thus confuse or be ignored by some users. Instead, they sent me emails that I did not see until nine hours after my inquiry. In my case, when LastPass did respond, they ignored my request for contact by phone, because I could not get into my email account. They took hours to respond coherently they warned users that a response could require as long as three days and I saw complaints from users who were locked out of their accounts for weeks. The primary failing of LastPass in that situation was the poor quality of its tech support. LastPass, a popular password manager (PM), was a key part of the problem described in the previous post. The present post explores in more detail both those problems and the resulting precautions. At the end of that post, I sketched out some precautions that seemed likely to protect against a recurrence of that unpleasant situation. In that situation, my MFA scheme left me unable to log into most of the websites I used most frequently. In a previous post, I described a situation involving two-factor authentication (2FA, which counts as a form of multifactor authentication, or MFA).
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